A. In order to return any items, you must comply with the following.

- Return requests should be done within 14 days from the day of arrival.

- The items must be sealed, unused, and in the same condition that you received them.

- You’ll also need the receipt or proof of purchase.

- You must inform the customer service about the return in advance, and receive confirmation.

The return process is as follows:

1. Once your return request is confirmed, you will receive a return label and instruction via email. (Customer service email: entropy@hypercape.com)

2. Please attach the return label and send the package to the courier center you received it from.

3. The refund will be processed once the package is returned and inspected by our warehouse, and they have confirmed that there are no issues found.

4. If the return is based on change of mind (ex. no longer need, not expected product), the customer is responsible for the round shipping fee.

If you have any questions about trturning, please contact our customer service. "entropy@hypercape.com"